What do I need to know for my first appointment?

Please arrive 10 minutes prior to your appointment time to fill in the “New Patient” paperwork. If you have any x-rays, scans or any other necessary paperwork from your doctor / specialist, please bring them along.


Do I receive a reminder when my next appointment is?

Yes – an SMS message is sent out the day prior to your appointment. Please respond to this message to ensure your appointment is confirmed.


Do I need a referral to see a physiotherapist?

No – you can attend physiotherapy without a referral.


How long are consultations?

We allow up to 1 hour for an initial consultation and then 30 minutes for standard consultations following.


What do I need to wear for physio?

This depends on your injury site, quite often we need to get to the joints and muscles, so shorts and singlets are the norm. However, we have additional clothing for you to change into onsite.


Does Medicare cover my treatment?

You will need to discuss with your GP if you are eligible for an EPC Medicare Plan. You can be eligible for up to 5 physiotherapy visits per calendar year if covered by this plan. The cost is $52.95 of which Medicare will fully refund back to you.


Do you have HiCaps?

Yes – This is a machine which links to your private health fund automatically. You will be required to pay the gap. You will need to contact your Health Fund to receive a breakdown of these costs.


Do you take DVA Patients?

Yes – with a Doctor’s Referral.


Can you help if I was hurt at work?

Yes – We accept Work cover patients.


Can you help if I was hurt in a car accident?

Yes – We accept insurance claims.


Where are you located and do you have parking available?

We are at Shop 10, Pacific Square, 2532 Gold Coast Highway, Mermaid Beach. If you are traveling north you will pass Sizzler and KFC on your left. We are located in the next block of shops, which has Supercheap Auto and Cash Convertors in it. It is a “square” of shops with parking available in the middle. We are located in the back left hand corner.

Department of Veterans Affairs
Australia Physiotherapy Association
Work Cover Queensland

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